Contact information
Last updated: November 2025
We're here to help! Whether you have a question about your order, need help with a return, or just want to get in touch β our team is ready to assist you.
π§ General Support
Email: support@libertyload.com
This is our primary support channel. Please use this email for all inquiries including orders, returns, shipping issues, and general questions.
π Support Hours
Monday β Friday: 9:00 AM β 6:00 PM CST
We are closed on weekends and major U.S. holidays. Messages received outside of business hours will be answered on the next business day.
We aim to respond to all inquiries within 24β48 business hours.
π¦ Returns & Exchanges
Before sending any item back, please contact us first at support@libertyload.com with your order number and reason for return.
Unauthorized returns may cause delays in processing your refund. For full details, please review our Return & Refund Policy.
π Order & Shipping Issues
If your order is delayed, lost, or arrived damaged, please email us with the following information:
- Your order number
- A description of the issue
- Photos or screenshots (if applicable)
We will do our best to resolve the issue as quickly as possible.
π Website
libertyload.com
π¬ Tips for Faster Support
- Always include your order number in your message
- Attach photos if your item arrived damaged or incorrect
- Check our FAQ, Shipping Policy, and Return Policy pages first β your question may already be answered
Thank you for shopping with LibertyLoad. We appreciate your support and will always do our best to take care of you. πΊπΈ
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